Shipping policy

ORDER PROCESSING:
Please allow 3-5 business days to process your order. Expect an email to let you know your order is on the way!

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button. Local delivery is available for addresses within 20K of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery. When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING
Orders are generally shipped within 3-5 business days using Canada
Post or UPS. Flat rate shipping fee of 10.22 applies to orders shipping
to [locations outside local region]. Optional: We do not ship outside of Canada at this
time.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at support@email.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at themysticgreenwitch@gmail.com